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Phone: 540.557-4063
Fax: 540.831.4044
613 2nd Street
Radford, VA 24141

What is PACT/ICT?
Program for Assertive Community Treatment (PACT) and Intensive Community Treatment (ICT) are a service-delivery model that provides comprehensive, locally based treatment to people with serious and persistent mental illnesses. Unlike other community-based programs, PACT is not a linkage or brokerage case management program that connects individuals to mental health, housing, or rehabilitation agencies or services. Rather, it provides highly individualized services directly to consumers.

PACT recipients receive the multidisciplinary, around-the-clock staffi ng of a psychiatric unit, but within the comfort of their own home and community. To have the competencies and skills to meet a client’s multiple treatment, rehabilitation, and support needs, PACT team members are trained in the areas of psychiatry, social work, nursing, substance abuse, and vocational rehabilitation. The PACT team provides these necessary services 24 hours a day, seven days a week, 365 days a year.

The goal of PACT
PACT strives to lessen or eliminate the debilitating symptoms of mental illness each individual client experiences and to minimize or prevent recurrent acute episodes of the illness, to meet basic needs and enhance quality of life, to improve functioning in adult social and employment roles, to enhance an individual’s ability to live independently in his or her own community, and to lessen the family’s burden of providing care.

What are the key features of PACT?
• psychopharmacologic treatment, including new atypical antispyschotic and antidepressant medications
• individual supportive therapy
• mobile crisis intervention
• hospitalization
• substance abuse treatment, including group therapy (for clients with a dual diagnosis of substance abuse and mental illness)

• behaviorally oriented skill teaching (supportive and cognitive-behavioral therapy), including structuring time and handling activities of daily living
• supported employment, both paid and volunteer work
• support for resuming education

Support services:
• support, education, and skill-teaching to family members
• collaboration with families and assistance to clients with children
• direct support to help clients obtain legal and advocacy services, financial support, supported housing, money-management services, and transportation

Beth Weidmann (left), a Clinician with the NRVCS PACT Team, reviews information with Nancy, a recipient of PACT services. The intensive model of treatment offered by PACT has helped Nancy make tremendous strides in her recovery, and kept her out of the hospital. Nancy is also working on her physical health – watching what she eats and becoming more active.

Who benefits from the PACT model?
The PACT model is indicated for individuals in their late teens to their elderly years who have a severe and persistent mental illness causing symptoms and impairments that produce distress and major disability in adult functioning (e.g., employment, self-care, and social and interpersonal relationships).

PACT participants usually are people with schizophrenia, other psychotic disorders (e.g., schizo-affective disorder), and bipolar disorder (manic-depressive illness); those who experience significant disability from other mental illnesses and are not helped by traditional outpatient models; those who have difficulty getting to appointments on their own as in the traditional model of case management; those who have had bad experiences in the traditional system; or those who have limited understanding of their need for help.

How is PACT different from traditional care?
Most individuals with severe mental illnesses who are in treatment are involved in a linkage or brokerage case management program that connects them to services provided by multiple mental health, housing, or rehabilitation agencies or programs in the community. Under this traditional system of care, a person with a mental illness is treated by a group of individual case managers who operate in the context of a case-management program and have primary responsibility only for their own caseloads.

In contrast, the PACT multidisciplinary staff work as a team. The PACT team works collaboratively to deliver the majority of treatment, rehabilitation, and support services required by each client to live in the community. A psychiatrist is a member of, not a consultant to, the team. The consumer is a client of the team, not of an individual staff member. Individuals with the most severe mental illnesses are typically not served well by the traditional outpatient model that directs patients to various services that they then must navigate on their own. PACT goes to the consumer whenever and wherever needed. The consumer is not required to adapt to or follow prescriptive rules of a treatment program.