Community Crisis (AFS)

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To make a referral, call Access Services at 540-961-8400.
Kathryn Ryder, Program Supervisor

The Community Crisis Team provides home and community-based supports, expedited psychiatric assessment, individual and family crisis counseling, assistance with community and resource access, collaborative treatment planning, resolution of acute distress, creative person-centered problem-solving, and needs assessment for ongoing care. This is a great alternative to inpatient care, and a good supplement to existing services for clients needing additional support.

Community Crisis services are available to adults who are covered by Medicaid and meet two of the following criteria:

  1. Experience difficulty in establishing or maintaining normal interpersonal relationships to such a degree that they are at risk of psychiatric hospitalization, homelessness, or isolation from social supports;
  2. Experience difficulty in activities of daily living such as maintaining personal hygiene, preparing food and maintaining adequate nutrition, or managing finances to such a degree that health or safety is jeopardized;
  3. Exhibit such inappropriate behavior that immediate interventions by mental health, social services, or the judicial system are necessary; or  
  4. Exhibit difficulty in cognitive ability such that they are unable to recognize personal danger or significantly inappropriate social behavior.

Our Community Crisis Team is staffed by passionate and experienced professionals, and offers two levels of care:

  1. Crisis Stabilization is an intensive service lasting up to 15 days, and includes daily contacts and psychiatric evaluation if needed, along with the option to attend day treatment at New Horizons.
  2. Crisis Intervention includes crisis counseling for the individual and family, and lasts up to 30 days.

Here’s what our referral sources have had to say:

  • “I can’t say how much I appreciate having the crisis team as a resource. When clients are overwhelmed and I cannot meet their needs, it is an enormous relief to have the crisis team available.”
  • “great service for individuals needing extra support”
  • “an essential service…assists in keeping individuals in their homes.”
  • “Intensive services/contact is the key to stabilization. Additionally, intensive communication throughout all involved, including referral contact… saves lives and provides dignity to the client.”