Notification of Privacy, Human Rights and Informed Consent for Treatment

As a client of NRVCS, you have the following rights:

  • To receive services in the least restrictive environment, and to be free from any unnecessary use of seclusion, restriction, or time out. To be treated with dignity and in a professional and courteous manner; to be protected from harm including abuse, harassment, neglect and exploitation.
  • To use your preferred or legal name.
  • To have your protected health information treated with confidentiality and not released without written consent, except for situations required by law. You have the right to determine what information is disclosed, to whom, and the purposes for which it will be used. You have the right to be provided an accounting of disclosures.
  • To read, request amendment to, or obtain a copy of your service record, except in instances as noted in NRVCS privacy and security policies. You have the right to be notified of changes in the regulations regarding privacy of protected health information.
  • To receive services that meet your individual needs and abilities according to law and sound therapeutic practice. To be involved in all aspects of services provided to you, and provided information to help you make decisions. To ask questions of your primary service coordinator about services, including treatment and discharge planning and to share any concerns regarding services provided to me. To be provided with general information about program services, policies, and rules in writing and in the manner, format and language easily understood by you. To be provided help in learning about/applying for public services or benefits to which you may be entitled.
  • To not be included in any experimental program or research, without your knowledge and written consent.
  • To have opportunities to communicate in private with lawyers, judges, legislators, clergy, licensed health care practitioners, legally authorized representatives, advocates, the Inspector General; and have access to an advocate or representative, self-help groups, and legal services.
  • To engage or not engage in work or work-related activities consistent with your service needs while receiving services through NRVCS.
  • If you have a complaint regarding NRVCS or the services provided by this agency, you have the right to have your complaint resolved without any negative action taken against you for complaining.
  • To be afforded the opportunity to have an individual of your choice notified of your general condition, location, and transfer to another facility.

Who can you complain to and when?

  • The person providing your services or their supervisor(s) whenever you feel you have a serious complaint.
  • The NRVCS Internal Advocate, the agency Director or someone they appoint, if the person providing services is not helpful or if you don’t want to speak with them.
  • The Local Human Rights Advocate any time or if you feel that NRVCS is not helpful.

How long should it take?

  • It should take five days or less for everyone involved to informally resolve the problem.
  • If a resolution is not reached within five days, NRVCS will contact the Local Human Rights Advocate and they and the agency Director will work with you formally to help resolve your complaint within 10 days.
  • If you disagree with that decision, you have five days to let someone know, and then the Director has another 10 days to further investigate and come to another resolution.
  • All together, it should not take more than 30 days to satisfy your complaint.
  • You may appeal the final decision to the Local Human Rights Committee.

NRVCS staff will assist you with any of these actions, to make phone calls, or provide written information that you may need. Contact information for both the Local Human Rights Advocate and the NRVCS Internal Advocate are provided below.

Regional Advocate
Dwayne Lynch, Human Rights Advocate
Catawba Hospital
P.O. Box 200
Catawba, VA 24070
Phone: 540-345-4321
FAX: 540-375-4328

Affiliate Liaison
Val Nelson, MPA
New River Valley LHRC (Local Human Rights Committee)
c/o New River Valley Community Services
700 University City Boulevard
Blacksburg, VA 24060-2706
Phone: 540-961-8421
FAX: 540-557-4042