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NRVCS Internet Privacy Policy Statement

Note: The Code of Virginia (Title 2.1, Chapter 26) requires that all public agencies who are supported wholly or principally by public funds develop and post an Internet privacy statement.


The following information explains the Internet Privacy Policy for the New River Valley Community Services website (web pages at addresses beginning with "http://www.nrvcs.org"). The following is intended for our current Internet privacy practices, but shall not be construed as a contractual promise. We reserve the right to amend our Internet Privacy Policy Statement at any time without notice.

Virginia law
We protect our records in accordance with our obligations as defined by applicable Virginia statutes, including, but not limited to, the "Virginia Privacy Protection Act of 1976", the "Virginia Freedom of Information Act", and by any applicable U.S. federal laws.

Links to other websites
Our website may contain links to other public or private entities' websites, whose privacy practices we do not control.

Information we collect
When you access our web site, the routing or client information, and the essential and nonessential technical information listed below, is automatically collected.

· Routing, or client, information: the Internet domain and Internet address of the computer you are using.

· Essential technical information: identification of the page or service you are requesting, type of browser and operating system you are using; and the date and time of access.

· Nonessential technical information: the Internet address from which you linked directly to our web site.

No other information is collected through our website except when you deliberately decide to send it to us (for example, clicking on a link to send us an e-mail). The information you might choose to send us is listed below as "optional information":

· Optional information: when you send us an e-mail, your name, e-mail address, and the content of your e-mail; when you fill out online forms, all the data you choose to fill in or confirm.

· Cookies: Our website does not place any "cookies" on public users' computers. (Cookies are placed ONLY on the computers of those NRVCS staff persons or contractors who have administrative rights to the site, for editing and updating the site design and content.)

How the collected information is used
Routing information is used to route the requested web page to your computer for viewing. We send the requested and the routing information to our Internet service provider or other entities involved in transmitting the requested page to you. We do not control the privacy practices of those entities. Essential and nonessential technical information helps us respond to your request in an appropriate format or in a personalized manner and also helps us plan for web site improvements.

We may keep your information indefinitely, but we do not try to obtain any information to link it to the individuals who browse our web site. However on rare occasions when a "hacker" attempts to breach computer security, logs of routing information are retained to permit a security investigation and in such cases may be forwarded together with any other relevant information in our possession to law enforcement agencies. We use this transaction routing information primarily in a statistical summary type format to assess site content and server performance. We may share this summary information with partnering agencies or supporting entities when appropriate.

Optional information is retained in accordance with the records retention schedules at the Library of Virginia.

Under the "Virginia Freedom of Information Act", any records in our possession at the time of a "Freedom of Information Request" might be subject to being inspected by, or disclosed to, members of the public. However, all identifiable confidential/personal information will be removed prior to releasing the routing information.

Choice to provide information
There is no legal requirement for you to provide any information at our web site. However, our web site will not work without routing information and the essential technical information. Failure of your browser to provide nonessential technical information will not prevent your your use of our web site, but may prevent certain features from working. Failure to provide optional information will mean that the particular feature or service associated with that part of the web page will not be available to you.

Customer comments or review
If you have questions about this privacy statement or the practices of this website, or if you choose to review or correct any information you previously submitted, please contact us or call (540) 961-8420.

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© 2004 New River Valley Community Services
700 University City Blvd. Blacksburg, VA 24060-2706